“Pippa’s Pet Money Back Guarantee ” Your rights to return goods are protected under the EU Distance Selling Directive and you have a legal right to return any goods ordered within seven days of receipt for replacement or a full refund provided the goods are in a re-saleable condition. Please email us for our returns address, stating why you would like to return the item. With regards to it not in a re-saleable condition and we cannot make a refund. Any returned item must be in its original packaging. We can not replace products that your dog has chewed. The customer will be liable for cost of returning the item to us, and we would recommend any return items be sent via a traceable form of delivery i.e. proof of posting with Royal Mail. If items have been damaged by the customer they will be returned to the customer, and no refund will be given. Postage and Packaging costs are not refunded. If you require an item to be exchanged our standard shipping rates will apply to re-deliver the item to you.
*Working days, Monday-Friday not including Bank Holidays.
We use Royal mail to ship our goods. We only ship to main land uk adresses. Standard shipping is free if your order is over £20, otherwise the standard shipping fee is £2.95.